Frequently Asked Questions
Everything you need to know about your Backstreet Boys Store order and our collection.
How do I know what size to order?
We provide a detailed size chart on every product page. Since our fashion line includes various fits—from vintage oversized tees to slim-fit hoodies—we recommend measuring a similar garment you own and comparing it to our specifications.
How long will it take for my BSB merch to arrive?
Standard shipping typically takes 3-7 business days within the US. International orders may take 2-4 weeks depending on your location and local customs processing.
What is your return policy?
We offer a 30-day return policy for all unworn, unwashed items in their original packaging. Please note that limited edition tour merchandise and final sale items are not eligible for return.
Are the apparel items officially licensed?
Yes, 100%. All items sold on the Backstreet Boys Store are officially licensed products, ensuring high-quality materials and designs approved by the band.
Can I track my order once it has shipped?
Absolutely. Once your order is processed, you will receive a shipping confirmation email containing a tracking link so you can follow your package's journey to your doorstep.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.